Financial Terms

Refund Policy

Clear and transparent refund policy for your peace of mind

Last Updated: January 12, 2026

Our Money-Back Guarantee

If your visa application is rejected by the embassy, we will refund our service fees (minus administrative charges). This demonstrates our confidence in our document review and application assistance.

Types of Fees

SaathiVisa Service Fees

  • ✓Refundable if visa is rejected
  • ✓Covers document review & verification
  • ✓Covers embassy submission
  • ✓Professional consultation included
  • ✗NOT refundable if you withdraw application

Government/Embassy Fees

  • ✗NON-REFUNDABLE under all circumstances
  • ✗Paid directly to the embassy
  • ✗Set by government authorities
  • ✗Cannot be refunded even if rejected
  • ✗NOT covered by our guarantee

Payment Processing Fees

  • •Small charge for online payment processing
  • •Non-refundable (payment service cost)
  • •Charged by payment gateway (Razorpay)
  • •Approximately 1-3% of transaction

GST (18%)

  • •Included in advertised prices
  • •Government tax on service fees
  • •Refunded with service fees if applicable
  • •See invoice for tax breakdown

Refund Eligibility

Refund Eligible

  • →Visa rejected by embassy (after approval stage)
  • →Application submitted but visa not granted
  • →We refund minus 5-10% administrative charges
  • →Refund processed within 7-14 business days

NOT Refund Eligible

  • →Applicant withdraws or cancels application
  • →Visa approved (service fee has been earned)
  • →Application not submitted due to missing documents
  • →Embassy fees (government charges)
  • →Payment processing/convenience fees

How Refunds Work

1

Application Rejection

Embassy rejects your visa application and notifies us

2

Refund Request

Contact us with visa rejection notification

3

Verification

We verify the rejection with the embassy

4

Refund Processing

We process refund to original payment method within 7-14 business days

Important Information

Processing Timeline

Refunds typically take 7-14 business days to appear in your account. If a refund doesn't appear within this time, please contact us with your transaction details.

Administrative Charges

A 5-10% administrative fee is deducted from refunds to cover processing costs. The remaining amount is credited back to you.

Contact Support

For refund requests or inquiries:

  • Email: refund@saathivisa.com
  • Phone: +91 (XXXX) XXX XXXX
  • Hours: Monday - Saturday, 9 AM - 6 PM IST

Disclaimer

While our Money-Back Guarantee provides financial protection, we cannot guarantee visa approval. Visa decisions are made solely by government embassies based on their immigration laws and policies. Our refund covers our service fees only, not the government/embassy fees.

The refund guarantee is our commitment to quality service and demonstrates our confidence in our document review process. However, individual circumstances and embassy discretion ultimately determine visa approval.